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June 2008

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The moderator is not a robot. Mostly…

Matt_1Hi all.  My name is Matthew Lindmark or Quicken Matt.  As a lot of the people from the Quicken User-to-User forum know I’m the moderator.  I’ve been using Quicken since I started to work here in 2002 and all I can say is WOW!  I never used any sort of money tracking program before and this just worked wonders for me!  I’ve converted most of my family to Quicken by now as well as my friends (I will get you to switch from Money bro!). 

Having worked for both Sprint and Microsoft I can say I’m very proud to work here at Intuit.  Not only do you get a feeling of the importance of “Doing right by the customer,” but there is such a huge community spirit here.  So many times I’ve seen my co-workers go out of their way to fix a customer's issue. This is something I never really saw when I working at any other company.  I feel that the blog and forum will help build a better understanding of both the program and people’s understanding of Intuit.  I look forward to everyone's comments and posts!

The Quicken Product Guy

Flora Hello.  My name is John Flora, I am a product manager for Quicken Personal Finance Software.  It’s my job to understand how each of you use Quicken, what you want or need from it and ensure we do our best to provide a great product.  It’s an amazing job!  The biggest reason is I love it… because I am a passionate user of the very product we are building (since 1995).

You’ll see my posts on this BLOG periodically telling you some stories about the Quicken Team, giving you tips and tricks to get more out of Quicken, or simply just informing as many people as I can about the stuff that is happening here at Intuit.  You’ll also see me reviewing and occasionally responding to your posts in the Quicken User Forum.  I’ll be reading the submissions you send to us through our product feedback site and maybe one day we can even visit personally (if we haven’t already).

I hope you find my postings useful or at least entertaining.  Like everything else at Quicken, you can always tell me how to make this even better.

Take Me to Your (Business) Leader...

Glenn_tom_pic

I’m Glenn Tom, the Business Leader for Quicken Personal Finance Software.  Around here, I’m also known as the End-to-End Category Leader, which is just a fancy way of saying I’m the one responsible for the total customer experience. 

I’m also a big-time user of the product, having purchased my first version with Quicken ’95.  If you found your way to this blog, you probably feel as passionately about Quicken as I do.   And that’s probably the biggest reason we created this blog.  To give passionate Quicken users a view into what makes our team so passionate about what we do.  Oh, and here's a little bit of background info on me.  Before coming to Intuit 3 years ago, I held marketing management roles with Morgan Stanley Online, Citibank and American Express.  I earned my MBA from Wharton, and have undergraduate degrees in liberal arts and engineering.  When I'm not thinking about how to make life better for Quicken Personal Finance Software customers, I enjoy spending time with my 7- and 11- year old daughters.

-Glenn